Warranty
Security is part of the system at Ampack. We cover the cost of removal and replacement, and consequential damage, as well as the replacement materials.
General Conditions
Conditions for the property related craftsmen guarantee offered by Ampack AG
1. Scope
a) Ampack provides a warranty to craftsmen for defects in products sold by Ampack or for failure to meet the guaranteed properties of such products, in accordance with the following conditions.
b) A craftsman is deemed to be someone who purchases Ampack products on his own account from a dealer or from Ampack itself for installation in a building in the course of his business and has the expertise to process such products.
2. Warranty period
a) The warranty period is 10 years after delivery by Ampack of the products concerned. If, however, the relevant work or part of the work has already been accepted, in which the craftsman has already installed Ampack products, then the warranty applies from date of acceptance, but in this case will also end no later than 10 years after delivery of the products in question by Ampack. Within this warranty period, the craftsman is entitled at any time to make a claim for defects and failure to meet the guaranteed characteristics.
b) No new warranty period will commence in the case of replacement or repaired parts. In such cases, the limitation of the warranty is the same as for the original delivery.
c) The guarantee will expire immediately if modifications or repairs are made to the delivered products that have not been authorised by Ampack, or when, if a defect has arisen, appropriate measures to mitigate the damage have not been taken immediately.
3. Liability for defects and guaranteed properties
a) Guaranteed properties are defined as being only those that have been expressly designated as such in the written specifications issued by Ampack.
b) The warranty requires that the craftsman processes and installs the products professionally in accordance with current processing guidelines and standards and best practice at the time of installation.
c) Ampack commits to repair or replace, at their discretion and as soon as possible, any products that are damaged or unusable as a result of verifiable material defects or workmanship or failure to meet guaranteed properties. In addition, Ampack will assume the expenses for removal, dismantling or uncovering those products that are defective or do not meet the guaranteed properties (removal costs) and the cost of subsequent installation (affixing or installing products that are free of defects and meet the guaranteed properties).
d) If Ampack cannot agree on the level of reasonable compensation and the costs of removal and installation with the craftsman, both Ampack and the craftsman has the right to take expert advice to determine the level of reasonable compensation and costs . Here each party appoints an expert and, before starting their investigations, selects an arbitrator. If the experts agree on the level of reasonable compensation and costs, their findings are binding on both Ampack and the craftsman. Should they differ from each other, the arbitrator will make a decision within the limits determined by both experts. Each party shall bear the costs of their expert; the cost of the arbitrator shall be borne by both parties, each paying half. In asserting a claim in accordance with these warranty conditions, the craftsmen agrees to be bound by this process for determining damages and costs.
4 Warranty Exclusions
a) The guarantee does not cover damage where it cannot be proven to be caused by poor materials supplied by Ampack, but rather due to, for example, wear and tear, improper maintenance, failure to observe regualtions, unprofessional storage or processing, excessive loading, unsuitable equipment, faults in or damage to other components in the construction, intervention by third parties or other reasons for which Ampack is not responsible.
b) In particular, no liability exists when auxiliary material is used that is not part of the system (tapes, nail seals, etc.) and does not originate from Ampack, or combinations of product that do not meet the application guidelines and standards issued by Ampack (e.g. the list of applications of adhesives).
c) No guarantee is offered to the craftsman when claims are made on Ampack by the contractual partner (distributor) himself or by third parties as a result of non-contractual liability for the same defective products or the same failure to meet the guaranteed characteristics.
d) The warranty conditions above are only valid for products listed in Ampack’s official price list and sold by Ampack after 1st April 2002.
